Delivery & Return

Shipping Policy

Lily’s Bridal Outlet offers free shipping on orders over $499 and only ships within the United States (not including US territories).

- All orders will ship through UPS and take 5-7 business days to arrive. Please allow 3-5 days for processing.

- Tracking number will be sent on your invoice when the order ships.

- Orders cannot be shipped to PO boxes.

- Signature required at delivery. Failure to receive your package will result in a re-
shipping charge.

- Orders are processed and shipped on business days, which are Monday – Friday.

- For any questions on your order please email us at (separate email from regular email)
Online Store Policy
Lily’s Bridal Outlet hopes that you are completely satisfied with your purchase. If you aren’t, we are happy to accept your return or exchange under these guidelines:
  • Purchases will be refunded in the form of online store credit which will expire 3 months from refund date. Please note there is a 15% restocking fee that will be deducted from your online store credit.

  • Refund must be requested within 3 days of delivery date for online store credit. All orders ship with a tracking number for this purpose and will be used to determine the delivery date.

  • Wear date is required for all purchases and a refund cannot be requested past this date.

  • Gowns marked as Final Sale cannot be returned or exchanged.

  • Exchanges are Final Sale. Purchases using online store credit are Final Sale.

  • Merchandise must have all tags attached and be returned in original packaging.

  • Merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks.

  • Returns may take approximately 2-3 weeks to process.